Shipping

Product purchases in North America from our website ship within 1-2 days from our warehouse in Columbus, Ohio, using trusted ground courier operators (Canadian orders ship from Ontario). No signatures are required for delivery. 

All prices include shipping within the Continental United States and Canada (Shipping to Alaska, Hawaii and Puerto Rico is NOT included.) 

Unfortunately, we cannot ship to APO addresses.

Our products are shipped with either FedEx Ground or UPS. Some vendors may arrange for an LTL freight company to deliver your order. In most cases, products are delivered with FedEx or UPS.

Yes. For shipping outside the Continental United States and Canada please use a freight forwarding company of your choosing to deliver your international order. International shipping can range from 7 -16 days. Please note additional shipping fees may be incurred by the forwarding company. If you have any further inquiries regarding this process please ask a customer service representative using our chat function or email us at hello@wearevita.com.

The amount of boxes varies according to product. Please check ‘specifications’ on your products page for exact information.

Orders

Our website has the most up to date stock availability – if an item you want is out of stock you can choose to receive an email notification to be informed when it will be back in stock.

Yes! We are happy to help. Call us anytime at 1-800-282-9346 or email us directly at help@wearevita.com. We will gladly replace any part that is missing or damaged.

If you have an incorrect/missing box with your order, please call us directly at 1-800-282-9346. We can track your delivery and will help resolve the issue for you. You do not need to call the vendor you purchased the item through, we can help you directly at Vita. 

The Vita commitment is that we are not completely happy until you are. If you need to refund or exchange an order for whatever reason, we’re here to help. 

Email us directly within 30 days of purchase at hello@wearevita.com with your order information or call us at 1-800-282-9346 and one of our customer service team members will take you through the process.

Missing Parts

Please inspect your order upon arrival and contact us if there are any missing  parts. We will ship out your replacement parts as quickly as possible. Proof of purchase may be required. 

Wrong order

Wrong order? No problem. We will work with you to make it right and ensure you are completely satisfied. 

Damaged Item

Sometimes items get damaged in transit. If your order arrives damaged, contact us and we will be happy to send out parts or a replacement. Proof of purchase may be required. 

Change Your Mind

We believe in the right to change your mind. If your item arrives and you have changed your mind about the purchase we will be happy to issue a refund, less the cost of shipping.

*Please note Vita does not accept returns for damaged, returned or exchanged items. We do not offer refunds on parts orders.

We always aim to offer customers shopping on our website the best possible price. If you have purchased a product directly from our website, and we display that identical item (brand, size, model number) at a lower price after your purchase, we will refund you the difference up to 30 days after your initial transaction. Just email us directly at hello@wearevita.com with your order information or call us at 1-800-282-9346 and one of our customer service team members will take you through the process.

Product

Yes! Our outdoor products are designed to be outdoors year round. There is no issue with cold winters or hot summers.

The majority of our products are made from vinyl or cedar wood.

All our vinyl poducts are BPA- and phthalate-free and food grade safe.

All our products come with a limited warranty against manufacturing and material defects.

VINYL products come with a 20-year warranty against material defects.

EMBOSSED VINYL & URBANA products come with a 10-year warranty against material defects.

WOOD products come with a 1-year warranty against material defects.

PERGOLA LOUVERS: Louver systems are covered by a 5-year warranty against material defects.

BOLT-DOWN BRACKETS come with a 5-year warranty against defects.

PERGOLA CANVAS WEAVES AND CANOPIES come with a 2-year warranty against material defects.

Yes you can technically paint our products with a Krylon Fusion paint. Painting your Vita product voids its warranty.

All our instructions can be found on our website, under the product details.

Yes! We are happy to help. Call us anytime at 1-800-282-9346 or reach us through our customer chat.

Miscellaneous

We do not offer installation services. For pergola installation, we recommend contacting a local fence and deck company in your area. The ideal installer would have experience working with vinyl products.

Feel free to make your purchase with us directly or one of our vendors. We provide the same product, warranty and customer service regardless of where your items were purchased.

Call us

Office hours are Monday - Friday
8am - 5pm EST

Send a message

hello@wearevita.com